Refund Policy

We want you to be happy with XCodes IPTV. This policy explains how we handle problems and refund requests.

Before you buy

Check that your device is supported on our supported devices page, and request the free 24-hour trial from our team on WhatsApp or Telegram to test the service first. A short plan, such as 1 month, is a low-commitment way to try the service.

Technical problems

If something isn't working, contact support first. Most issues, such as login problems, buffering or app installation, can be fixed quickly. Our installation guides and buffering guide cover the most common fixes.

Refund requests

• Send refund requests through WhatsApp or Telegram, with your order details and a description of the problem.
• We review each request individually, taking into account whether the issue is on our side and whether we have had the chance to fix it.
• Refunds are generally not available for problems caused by your device, internet connection or third-party apps, or for breaches of our terms.
• If a refund is approved, it is returned through the original payment method where possible.

Lifetime plans

Lifetime plans are one-time purchases. Refund requests for lifetime plans are reviewed in the same way as other plans.

Your legal rights

This policy does not affect any rights you have under the consumer laws that apply where you live.